Wonderful : Customer Delight
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Both blinding and warm
This photo of the Arc de Triomphe that I took on a Saturday and the description of its optician by a friend, led me to talk about a woman who achieved the impossible. Well, I thought it was impossible, but she did it, perhaps inspired by Marc Twain, but more by his generosity. One day like any other, I put my sunglasses (a limited edition) on the ground to quietly read my newspaper, and my sister-in-law clumsily reverses them. In horror, anger, and sadness, I take the pair of glasses and go to the nearest optician, where they welcome me calmly while grasping the urgency and gravity of the situation. The optician, a tall brunette with short hair, looks at the object's condition, then usefully checks whether the numbered pair is available in France. Answer: nothing, Nada, nowhere. I fall from the top of the Eiffel Tower, but receive me to tell me that all is not lost and that I have to leave the glasses to him and come back at the end of the week. The Friday following the tragedy, I went back, even this woman who hands me the glasses as new, because they had taken them in hand in her workshop and when I ask her how much it will cost me, she answers me the following thing: A smile will be enough. A guarantee is the guarantee that any merchant can give you. That day, I met a fairy to whom I remained faithful.
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Originally published at http://monencre.org on January 8, 2013.
Abdelhamid NIATI
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